Shipping Policy

Terms and Conditions

These Terms and Conditions govern the use of our services and products. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

1. Acceptance of Terms
By using our services, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You also agree to provide accurate and complete information when creating an account or placing an order.

2. Product Information
We strive to provide accurate product descriptions and images. However, we do not warrant that the product descriptions, images, or other content are accurate, complete, reliable, current, or error-free. The actual product may differ slightly from the images displayed on our website.

3. Pricing
All prices are subject to change without notice. We reserve the right to modify or discontinue products at any time. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

4. Payment Terms
Payment must be made in full at the time of purchase. We accept various payment methods, and you agree to provide valid payment information. By providing payment information, you authorize us to charge the specified amount to your payment method.

5. Shipping and Delivery
We aim to process and ship orders promptly. However, we are not responsible for delays caused by third-party shipping carriers. Delivery times are estimates and may vary based on location and other factors.

6. Returns and Refunds
Our return policy allows for returns within a specified period. To be eligible for a return, items must be in original condition. Refunds will be processed according to our refund policy, which may take several business days to complete.

7. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability is limited to the maximum extent permitted by law.

8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate. Any disputes arising from these terms shall be resolved in the appropriate courts of that jurisdiction.

9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

For any questions regarding these Terms and Conditions, please contact us at zenjoyvapes@gmail.com.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zenjoyvapes@gmail.com. Please note that returns will need to be sent to the following address: [890 abelmosk street] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zenjoyvapes@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zenjoyvapes@gmail.com.